INFORMATION ABOUT ENSOSANA
EnsoSana.com and EnsoSana.co.uk are sites operated by EnsoSana Ltd (“we” or “us”). EnsoSana is a Maltese registered company under company number C74590 and have our registered office at St John 1, Triq Ta Karkar, Xaghra, Malta, which is our main trading address in Malta.
Bookings can be made by:
- calling us directly by phone (on +356 99130140)
- by emailing us your contact details so that we can call you back (bookings@EnsoSana.com)
- or directly on our website.
A deposit must be paid to secure your booking this can be up to 50% of the value of the retreat. The remainder balance must be received 2 weeks prior to the retreat start date. Bookings made within 4 weeks of the retreat start date must be paid in full.
When you book with us you understand and accept these terms and conditions.
Payment can be made either over the phone or online by credit card or via bank transfer. Payments by credit card either over the phone oronline will incur a surcharge that will not exceed 2.5%.
Cancellation & Refunds
If you wish to cancel your retreat then you must confirm this in writing.
Once your booking is confirmed, you have 24 hours to cancel your booking and receive a full refund.
After this the following conditions will apply:
For any cancellations 90 days before the start day of your retreat, you will receive a full refund minus a 10% admin charge.
If you cancel between 57-89 days prior to the start day of your retreat a 50% refund will be provided.
If you cancel between 0-56 days then no refund is provided.
Should you leave the retreat early for any reason no refund will be provided.
Anybody found with alcohol or deemed to be under the influence of alcohol (or illegal narcotics) at EnsoSana will be required to leave immediately with no refund.
If you are attending one of our juice fasting retreats please contact us to ensure there are no contraindications in your specific health condition. You must inform EnsoSana of any pre-existing medical conditions or contra-indications at the time of booking. You must also disclose any medications you may be on at the time of booking and attending or have been on up until 2 months before the start of the retreat. All pre-existing medical conditions and contra-indications should also be disclosed on the Health Questionnaire, which will be sent to you in your information pack after booking your retreat.
EnsoSana management may feel it is necessary to contact you to discuss any part of the detox program including participation in classes and treatments prior to your arrival.
If you are undergoing any form of Physiotherapy treatment, Osteopathy or Chiropractic treatment we recommend you seek clearance from your practitioner regarding participation in any of the classes or treatments.
We recommend that you seek advice from your doctor if you have any concerns regarding any part of our detox program such as Juice Fasting, Intermittent Fasting, Calorie Reduction, classes or treatments.
If you are on any form of medication you should seek advice from your doctor as to whether our programs are contra-indicated and to ensureour programs are safe for you to participate in. You are fully responsible for your own health during your stay with us including participation in any classes or treatments.
Ensosana cannot be held responsible for any health issues that arise as a result of any possible contra-indications that have not been disclosed prior to arrival on the retreat.
All the information on this website is based on our own research and knowledge. The information provided by us on our website should not be construed as medical advice and we do not accept any responsibility for any consequence that occurs from the usage of this site or its services.
EnsoSana do not claim to diagnose or cure any existing medical treatment. However many clients do attend EnsoSana with medical and health conditions and their experience at EnsoSana helps them to self heal from certain conditions.
Many people attend detox centers to deal with physical symptoms such as, candida, IBS, diabetes, asthma, fibromyalgia, digestive issues, fatigue, migraines, headaches, skin problems obesity, addictions, compulsive eating, eating disorders, hemorrhoids, high cholesterol, adrenal fatigue, insomnia, detoxification, depression, anxiety, severe stress, low self esteem, low self confidence, ME/CFS, remission, parasites – fibroids and other health conditions.
Protecting Your Privacy
Your personal information and data will never be sold or passed onto any third party though your private health records may be shared with appropriate therapists, nurses or doctors when we deem it either necessary or appropriate for your benefit and for best practice.
Travel Insurance/Health Insurance
We recommend that you purchase travel insurance in case you need to cancel your booking due to circumstances beyond your control such as sickness, or death of a family member, or changes in travel arrangements made by yourself or a travel company, or any other circumstance that may require you to cancel your retreat.
N.B. EnsoSana reserves the right to change details of the program/schedule or change therapists or any other details should circumstances necessitate it.